FAQs

Frequently Asked Question

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SHIPPING

Do you ship overseas?

Not at the moment, but we’re working on it! International shipping may be available in the near future—stay tuned!

How long will it take to get my order?

It depends on where you are. Overseas deliveries can take anywhere from 5-16 business days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

All our orders are shipped via J&T Express, a trusted courier known for efficient and secure delivery.

PRE-ORDER

What is a pre-order item?

A pre-order item is a product that you can reserve before it is officially released or in stock.

How does payment work for pre-order items?

You typically pay a deposit upfront, with the remaining balance due when the item is released.

What are the benefits of pre-ordering?

Pre-ordering guarantees you get the item as soon as it’s available and often includes special discounts or exclusive bonuses.

PAYMENTS

Do you accept PayPal payments?

Not at moment, We do accept Alipay, Apple Pay, Goggle Pay, Grab Pay, Link and FPX

RETURN

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please contact our customer service team with your order number and reason for return. We will provide you with the return instructions and address.

Can I get a refund?

Yes, you can. If your refund request meets the criteria,, we will process your refund request, and the refunded amount will be returned to your account smoothly.

Can i get a replacement if it is missing parts?

Of course, if the product has any quality issues or is missing parts, please feel free to contact us. We are more than willing to assist you and send replacement parts.